We hear more and more about appropriate bedside manner within the NHS and there is a recent call for some urgent and specific training in recognition of the importance of how people are treated. Am I alone in feeling that Planning Inspectorate may wish to take a similar route? No names no pack-drill but it seems to be an increasing experience (though still, thankfully, in a minority of instances) that Inspectors give a pompous and even rude impression to those they are meeting on site inspections.
I think we can all appreciate that the manner must be carefully balanced in order not to send out any particular signals but erring towards rudeness is not a good move. It simply irritates those waiting in the cold for the Inspector to arrive and very easily gives the appellant the impression that the proposal is irritating and the ultimate decision is an inevitable one. This may not be the case at all. Surely it isn’t too difficult to offer simple courtesy. If people say good morning then politely respond. If people offer their hand as a greeting then take it with a polite smile rather than reject it. Come on people at Planning Inspectorate make an effort. It may be that these experiences relate to ‘locum’ Inspectors if the case load is such that temporary staff are needed but, if so, at least give them an induction on basic human niceties.